At Aurio Perfume, we value customer satisfaction and product quality. Due to the personal and hygienic nature of perfumes, we do not accept returns or exchanges once an order has been delivered, except in cases where the product is damaged, defective, or incorrect.
Return Policy
Perfumes are non-returnable and non-exchangeable once opened or used.
Returns or replacements will only be accepted if:
The product is damaged during delivery.
The product is defective.
The wrong product has been delivered.
For hygiene and safety reasons, we cannot offer returns, refunds, or exchanges on opened, used, or tampered products.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 2 business days of delivery.
Email: support@aurioperfumes.com
Phone: 8755110028
A clear unboxing video is mandatory for all damage, defect, or wrong-product claims.
Please share the following details:
Customer name
Registered email or phone number
Order number
Reason for return or replacement
Unboxing video and product images
Once your request is reviewed and approved, we will guide you through the return or replacement process.
Refund Policy
Refunds are subject to approval after inspection of the returned product.
If approved, the refund will be processed to the original payment method. Refund timelines may vary depending on the bank or payment provider.
Shipping charges, if applicable, are non-refundable.
Cancellation Policy
Orders can be cancelled only within 1 hour of placing the order.
To request cancellation, please email your order ID and cancellation reason to:
Once an order has been processed, packed, or shipped, cancellation will not be possible.
Contact Us
For any return, refund, or cancellation-related assistance, contact us at:
Email: support@aurioperfumes.com
Phone: 8755110028
